Refund Policy
Are products sold are not refundable or exchangeable, however in these circumstances you may request to reproduce your ordered product or ask for a refund within 14 days upon receiving your product:

1. Product damaged when received due to negligence during packing on our side, however if damage is done by Currier service, products are non claimable or refundable, If the goods/products has been used or damaged by the customer, there will not be any refund. We will also not be responsible if your shipment is lost during transit. therefore please do take a video during unboxing/packing. Every product will be checked prior to delivery and a picture proof will be sent to the customer with tracking number if the product is shipped using Currier service.

2. Wrong quantity,item sent, production damage due to negligence from our side.

3. Wrong design, finishing or material due to negligence from our side, however we will not be responsible if the guidelines are not followed, therefore please make sure you have read and understand our guideline. As per our policy WE WILL PRINT WHAT YOU SENT TO US.

Please produce proof or purchase, video during unpacking and clear pictures of damage, to make your refund. If you have any queries, please feel free to contact us prior your check-out.


VALUE ADDED PRINTING SOLUTIONS INDUSTRIES SDN. BHD. 202101022711 (1423011-M)

HEADQUARTERS & FACTORY
461A, Jalan Permatang Rawa, Bandar Perda, 14000 Bukit Mertajam, Penang, Malaysia.

KLANG VALLEY REGIONAL OFFICE
L15, BO1-B, Menara 2, KL Eco City, No 3 Jalan Bangsar, 59200 Kuala Lumpur, Malaysia.

Contact: +604-5377493 / +603-2770 8797
Email : customerservice@vaps.my
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